A letter to our readers

A letter to our readers

This week, Guns.com is launching an e-commerce platform to sell new and used firearms. The Guns.com team has worked countless hours during the past year-and-a-half to make this new endeavor possible. I would like to thank all the Guns.com employees, representatives, writers, filmmakers, partners, consultants, family and friends for their hard work, patience and guidance in getting this new site live. Together, we have put together a unique platform so consumers can buy firearms online with greater clarity and control. We are honored to offer you these services for such an important purchase and investment.

The new Guns.com is a no-nonsense solution for gun owners that is intuitive, fast and secure. But, in addition to offering you this new e-commerce platform, Guns.com will not lose sight of its publishing roots. We will continue to publish the same news, reviews and lifestyle content we have been offering for the past seven years. In total, Guns.com is here to inform, empower and equip.

Guns.com’s goal is to provide the best e-commerce experience in the industry. And that goal starts with our customer service department. After you — the consumer — hits the ‘buy’ button, we will do the rest. All the post transaction coordination with local gun stores, paperwork, approvals, shipping alerts, credit card transactions, returns and more will be handled by our team of experts to make the experience exactly what it should be: fast, easy, secure and enjoyable.

Guns.com’s desire for innovation hasn’t stopped with making life easier for the customer, but rather supporting and promoting local gun stores is also critical to our mission. We get it. Gun shops want sell guns and not transfers. So, we’ve created a system to ensure their inventory sells first and they keep revenue flowing into their communities. If Guns.com can avoid shipping an order across the country and sell inventory already available in your area then everybody wins. Local gun stores, ranges, and clubs are what make the shooting community what it is. Guns.com is here to embrace local firearms associations and businesses.

The bottom line? Guns.com has built a better way to buy guns online. For nearly a decade, Guns.com has been one of the most trusted sources of news and information for gun owners. We have long been champions of gun ownership in America, and now we want to give you a better online gun shopping experience. To do that, we promise to focus on three key values:

Support For Customers

Guns.com is bringing something back to buying guns online that has been missing for far too long – real service. Buying from us means more than just getting a gun – it means getting a promise. A promise to deliver an enjoyable shopping experience. Our team of lifelong gun enthusiasts and experts understand the process, the guns, and the importance and responsibility of being a gun owner. We want you to be completely satisfied with your purchase and will do our best to make sure that happens. Questions, comments, concerns — we are here for you.

A Straightforward Process

Buying a gun online shouldn’t be hard as it, but for some reason other sites make you do most of the work. You’re left hunting for the gun you want, organizing the right paperwork, locating a store to deliver your gun to, and then hoping for the best. And if there’s a problem, you’re on your own. Gun owners deserve more – that’s why we do all of the legwork. Simply shop, click, and we’ll tell you when you can pick up your purchase. It’s that simple.

Embrace Local Guns Stores

We may sell guns online, but we want to support local gun stores and owners instead of replacing them. We work closely with a network of FFLs around the country to ensure a safe and secure transaction that prioritizes local inventory. We support our nation’s gun stores and putting money back into local communities.

We hope your experience with Guns.com is as good as it possibly can be. We’d love to hear your thoughts on our new site, on what you’d like to see more of, and, of course, if there’s anything we can do better – drop us a line at service@guns.com and we’ll get back to you right away.

Thanks for being a member of the Guns.com community – we look forward to launching our new business and continually improving our offerings and experience for firearms owners.

Many thanks,
Chris J. Callahan
Founder, Guns.com

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